US Bank – Sales Rally Motivates Employees
The Challenge
US Bank, always striving to improve their excellent customer service, decided to do a new customer service training for their employees. Rave Reviews was asked to help them motivate their employees to get the most out of the upcoming training experience.
The Solution
Rave Reviews created customer service rallies that were held in eight cities prior to the training. Overall impact was increased by the use of a clever “Hello, Mr. Customer” routine. These rallies energized their employees, explained the benefits of great customer service, not only to the customer but also to the employees, and motivated the employees to attack the training with great enthusiasm.
The Results
This was a customer service training experience that engaged and excited a group of people who may have otherwise thought it was …”just another one of those events.” The creative “Hello Mr. Customer” routine did the trick and stayed in their minds for a very long time.
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